Returns and Refund Policy

Non-refundable. Non-transferable. Those are the standing terms across every Iron Rice Bowl bundle, module, and coaching programme. Once access is granted to a specific Bundle or Module, it is non-refundable. Once a session is booked and confirmed, it is non-transferable to another person.

The sections below set out the narrow exceptions — where a window exists, how long it is, and how to use it. Where no exception is listed, the rule above stands.

This policy covers every order placed through Iron Rice Bowl: digital modules and bundles delivered on Teachable, executive coaching, Know Each Other sessions, Companions Rewards Club points, wellness products, and any merchandise redeemed from the rewards catalogue.

Where a product-specific policy adds detail — for example the Wellness Policy page for delivery and exchange of physical bottles — that detail applies alongside this page. Where the two appear to conflict, this page is read together with the specific policy and the more protective term for the buyer prevails.

Modules delivered through Teachable carry a seven-day refund window from the moment of purchase, provided you have completed less than twenty per cent of the module. Refunds requested after seven days, or after twenty per cent completion, are not granted.

Bundles purchased at a discount may not be partially refunded. The bundle is treated as one item. If a refund is approved, the entire bundle is reversed and access withdrawn.

Where a module was bought with a coupon, the refund is the actual amount paid, not the list price.

Executive coaching slots may be rescheduled at no charge with at least forty-eight hours' notice before the agreed time. Inside forty-eight hours, the session is treated as attended and is not refundable.

A session marked as a no-show is not refundable. We send a reminder twenty-four hours before. Time-zone confusion does not qualify as grounds for a refund.

The Know Each Other introductory session is free of charge. There is nothing to refund. We ask that you cancel rather than no-show.

Unopened, sealed wellness products may be returned within seven days of delivery. The seal must be intact. The product must be unused.

Opened supplements, opened creams, and opened patch packs cannot be returned for hygiene reasons.

Damaged or defective items at arrival are replaced free of charge once verified by photograph. Where a replacement is not available, a full refund — including the original shipping fee — is issued.

Return shipping is paid by the buyer unless the fault was ours. Refunds are issued to the original payment method within ten working days of our receiving the returned item. Shipping fees on a buyer-initiated return are not refunded.

Points are not refundable. Points credited on a purchase that is later refunded are reversed at the rate they were earned.

Points are not exchangeable for cash. They redeem only against items in the catalogue at the time of redemption.

A points pack bought directly through the Buy Points page may be refunded within seven days of purchase, only if none of the points in the pack have been redeemed. Partially redeemed packs are non-refundable.

Once a reward has been claimed and the points debited, the redemption is final. Points are not re-credited.

Merchandise redeemed through the rewards catalogue is non-returnable and non-exchangeable, save where it arrives damaged, defective, or incorrect. In those cases we replace the item.

Write to general.irb@protonmail.com with: your order number; the date of purchase; the item or session concerned; the reason for the request; and any supporting photographs.

We acknowledge every request within two working days. A decision and the next steps follow within five working days. Where a return is approved, we send a return address and any reference labels you need.

Approved card refunds are issued to your original payment method. Settlement takes up to ten working days for cards and up to fifteen working days for bank transfers, depending on your bank.

Refunds on Teachable-hosted modules are processed through Teachable's flow and may be subject to its timelines.

• ·Sessions missed without notice, or cancelled inside forty-eight hours of the agreed time.
• ·Modules completed beyond twenty per cent.
• ·Bundles partially consumed or after seven days from purchase.
• ·Opened wellness products.
• ·Points redeemed against a reward.
• ·Shipping fees on a buyer-initiated return.
• ·Bank or card processing fees withheld by third parties.

If you raise a chargeback with your card issuer before contacting us, your account is paused while the dispute runs. A successful chargeback that we believe to be incorrect may be answered with evidence to the issuer.

An account with an open chargeback cannot earn or redeem points, attend sessions, or access paid modules until the dispute is resolved.

Nothing in this policy limits any right you may have under Hong Kong law, including the Sale of Goods Ordinance where it applies. Where a statutory right exceeds a term above, the statutory right prevails.